Client Journey Map
Understanding Your Website Journey: What to Expect from Start to Finish
If you've ever felt overwhelmed at the thought of creating or redesigning your website, you're not alone. For many small business owners, the process can seem unclear.
What happens after you reach out to a website designer?
What’s expected of you?
How long will it take?
What’s included?
To make things easier and more transparent, I’ve mapped out the full client journey I follow when working on a website project. This clear step-by-step process helps you understand exactly what to expect from the moment we decide to work together to the moment your website goes live, and beyond.
Knowing your journey in advance has real advantages:
You’ll feel more confident knowing what's coming next and what’s expected of you.
You can plan your time better, especially around key moments like content delivery or feedback.
You’ll understand the value of each phase, from planning to ongoing support.
It sets the tone for collaboration, showing that you’re not just hiring a designer—you’re starting a partnership.
Whether you’re building your first website or refreshing an existing one, having a clear roadmap makes the website design process smoother, more collaborative, and more enjoyable.
Here’s what that journey looks like for every client I work with:
Ready to take the next step?
Let’s talk about your goals, and see if we’re a good fit.
Feel free to get in touch !
